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Europcar Poitiers Aéroport 15 Customer Reviews

 3.7   Average grade

All reviews displayed by Europcar Atlantique are managed by Guest Suite that is AFNOR-certified in the processing, collection, moderation and restitution of customer reviews (AFNOR NF Service - Avis en ligne).
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CHRISTOPHER

Review of 8/14/2026 - Rental of 8/10/2026
Collection et dépôt très faciles, et une voiture très propre et bien rangée Signaler un avis
Thank you for sharing your positive experience with us. We are pleased to hear that the collection and return of the vehicle were easy and that you found the car clean and well maintained. Your satisfaction is important to us, and it is rewarding to know that our service met your expectations. We wish you a pleasant day. The Europcar Poitiers Aéroport Team
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ANDREW

Review of 8/9/2026 - Rental of 8/5/2026
I returned my car with a full tank and confirmed this with the staff member in the car park who took my keys. I confirmed this explicitly with her. Yet I have been charged for fuel and an administration fee. This is not acceptable and I request a refund. Signaler un avis
Thank you for sharing your experience with us. We understand that being charged for fuel despite returning the car with a full tank can be very disappointing. We appreciate you confirming the fuel level directly with our staff member, and we regret any inconvenience this situation may have caused. To better understand what happened and to assist you further, we invite you to contact us directly so that we can review your case in detail. Your feedback is important to us, and we are here to listen. We hope to clarify this matter promptly. Wishing you a good day. The Europcar Poitiers Aéroport Team
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JAMES

Review of 7/31/2026 - Rental of 7/27/2026
A complete disaster You let me down badly and spoiled the holiday for all of my family Signaler un avis
Thank you for sharing your feedback. Please phone the office. We understand how important a smooth rental process is, especially when traveling with family. Your comments are taken seriously, and we would appreciate the opportunity to discuss the details of what happened with you directly. Please feel free to contact us so we can better understand your concerns and assist you further. Wishing you a pleasant day. The Europcar Poitiers Aéroport Team
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ALLAN

Review of 7/24/2026 - Rental of 7/20/2026
La prise en charge du véhicule a été très rapide et facile, ce qui était appréciable. Il a été un peu difficile de trouver la voiture car la zone de location du parking n'était pas signalée, mais nous avons fini par la localiser après avoir un peu cherché. Le véhicule était un peu plus ancien que ceux que j'avais loués par le passé et avait manifestement beaucoup servi, mais il était confortable et a parfaitement répondu à nos besoins. Le seul véritable problème était l'absence de liquide lave-glace. Signaler un avis
Thank you for sharing your experience with us. We are pleased to know that the vehicle pickup was quick and straightforward, making your start smooth. We understand that locating the parking area was a bit challenging due to limited signage, and we appreciate your patience in finding the car. Your feedback about the vehicle’s condition is noted; it is good to hear it met your comfort needs despite its age. Regarding the missing windshield washer fluid, we regret any inconvenience this may have caused during your trip. Should you wish to discuss this further or share additional details, please feel free to contact us directly. Wishing you a pleasant day. The Europcar Poitiers Aéroport Team
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ANDREW

Review of 7/17/2026 - Rental of 7/13/2026
Great quick service Signaler un avis
Thank you for sharing your positive experience with us. We are delighted to hear that our service met your expectations and was efficient. Your feedback encourages us to maintain the quality and speed of our service for all customers. We hope to welcome you again soon. Have a great day! The Europcar Poitiers Aéroport Team
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WILLIAM

Review of 7/10/2026 - Rental of 7/6/2026
Good car hire from key box with coded number at desk— return not physically checked and keys left in box on desk. Input by phone to get clearer guidelines from main office was very good. Expensive for second driver which could be free Signaler un avis
Thank you for sharing your experience with us. We are pleased to hear that the key box system and phone support provided clear guidance during your rental. We appreciate your feedback regarding the additional cost for a second driver. Your comments help us understand what matters most to our customers. Should you have any further questions or wish to discuss your experience in more detail, please feel free to contact us directly. Wishing you a pleasant day. The Europcar Poitiers Aéroport Team
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MIKE

Review of 6/26/2026 - Rental of 6/22/2026
Poor service, no one on reception. No clear instructions on arrival. Very disappointed. Signaler un avis
Thank you for sharing your experience with us. We regret to learn that the reception service did not meet your expectations and that arrival instructions were unclear. Your feedback is important, and we understand how this could have caused inconvenience during your visit. We encourage you to contact us directly so we can better understand the situation and discuss it further. We appreciate you taking the time to provide your comments and hope to have the opportunity to assist you more effectively in the future. Have a good day. The Europcar Poitiers Aéroport Team
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WILHELM

Review of 6/26/2026 - Rental of 6/22/2026
easy and efficient pick up and drop off procedures Signaler un avis
Thank you for sharing your positive experience with our pick-up and drop-off procedures. We are pleased to hear that you found them easy and efficient. Your feedback is valuable as it encourages us to maintain the quality of our services. Should you have any further comments or suggestions, please do not hesitate to reach out. We wish you a pleasant day. The Europcar Poitiers Aéroport Team
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YOUNG

Review of 6/26/2026 - Rental of 6/22/2026
Really happy with the ease of using the service and quality of car hired. Signaler un avis
Bonjour et merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis d’apprendre que la simplicité du service ainsi que la qualité du véhicule ont répondu à vos attentes. Votre satisfaction est une belle récompense pour nos efforts. N’hésitez pas à revenir vers nous lors de vos prochains déplacements, ce sera un plaisir de vous accompagner à nouveau. Nous vous souhaitons une excellente journée. L'équipe de Europcar Poitiers Aéroport
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ROBERT

Review of 6/15/2026 - Rental of 6/10/2026
It was a easy booking process and a great price. Signaler un avis
Bonjour et merci d’avoir partagé votre avis. Nous sommes ravis que la simplicité de la réservation ainsi que le tarif proposé aient répondu à vos attentes. Votre satisfaction est une belle récompense pour notre équipe. Au plaisir de vous accueillir à nouveau lors de votre prochain déplacement. Bonne journée, L'équipe de Europcar Poitiers Aéroport
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