Your questions - Our Answers
Here you will find the most frequently asked questions by our customers, classified by theme. Click on the theme of your choice.
However, if you do not find the answer to your question, please contact us assistanceweb@europcar-atlantique.fr
Your questions about :
INSURANCES
What type of insurance is included?
- compulsory Civil Liability cover for damage caused to third parties
- damage (CDW) and theft (TW), which reduces your liability to the amount of the non-waivable excess.
What are the insurance restrictions?
In the case of damage, the following are not included:
- use of vehicle by a person not designated in the contract
- use of vehicle in a country not authorised by Europcar or the insurance company
- glass breakage and tyres: puncture, broken windscreen, windows, driving mirror, front and rear headlights (unless this option is covered specifically)
- misstatement
- misjudgement of vehicle's load capacity: impacts to upper body, rocker panel areas and underbody
- fuel type error
- use of trailer with an unauthorized gross vehicle weight
- use for the transportation of paying passengers, auto races, transportation of hazardous materials or driving under the influence of alcohol, or of substances likely to impair the reflexes necessary for driving
- failure to submit the Car accident report form within 48 hours following the accident.
In the case of theft, the following are not covered:
- failure to lodge complaint within time limit, or at all
- failure to return Europcar keys (except in cases of theft with breaking and entering or mugging).
Is there a way of reducing the excess?
Yes. You can take out our "Serenity Pack" additional insurance cover (SCDW), which includes:
- "Partial excess waiver" , which halves the Damage excess in the Economy, Compact, Family, 5-seater people-mover categories and all utility vehicles.
- "Glass breakage and Tyres" insurance, which covers all damage.
