For our quality approach, we monthly call our customers to understand what led to trust us.
We ask them about :
Yes ! Besides these calls, we ask our customers to rate their satisfaction, giving us a note from 0 to 10 and leaving a comment.
You can read all these customers' reviews on the page of the Europcar Atlantique agency of your choice.
Results are very instructive. I read them with lot of attention. Thanks to them, we can value our agencies and detect our progress points in order to set up some corrective actions.
Responsible Quality and Environment