Atlantic Region version Française

FAQ Frequently asked questions

Rental conditions

You must have held a driving licence for more than one year. For our high-end vehicles, a 3-or-7-years driving license id required.

You followed the acompanied driving training ? You can rent a vanan economic car or a compact car as soon as you get your driving license. In this case, you have to book directly in your Europcar branch and show your certificate of acompanied driving.

You must be at least 18 years old.  
If you are under 25, you'll need to take out a "Young driver" insurance. 

No. All you need is a simple B category driving licence to drive all our vans and trucks.
Yes, you just need to take out the "additionnal driver" or "multi-drivers" insurance.
Just think to show all driving licenses the day of departure.

Range of vehicles

We have a large range of vehicles : From small 3-doors models to 9-seater minivan, as well as a Prestige range and License-free Cars.

As an optional extra, we offer the following equipment for hire:
- Booster seats and child seats, all officially approved and certified
- Portable sat navs, with touch screen and voice instructions
- Speed regulator
- Snow chains and specific tires
See all the tourism range of cars
An electric car is powered by a specific engine with an electric battery. An hybrid car is powered by two engines : an electric one and a combustion engine.

The true autonomy is lower than the autonomy given by the manufacturer (between 350 et 600kms depending on the models). The difference depends of your driving mode, the equipment used (heating, air conditioning, radio...), and the type of road (highway, city).

Find more about the autonomy

Your electric vehicle can be recharged as easily as a smartphone! On a public charging station or on a domestic socket directly at home. The 2 charging cables are in the boot. At the start of the rental, your Europcar adviser will accompany you to the vehicle and explain everything to you.

See our tips and mini tutorials videos for a fantastic electric experience!

We have a large range of Utility vehicles: Moving vans, 2-seater Company Cars, Dumper trucks, Fridge vans, Double-Cabs. With hatchback, tow gear or roof rack …
See utility range

3 options:
- Refer to the detailed description of each utility vehicle (volume, size, etc.)
- Calculate your load online using the utility volume simulator.
- Describe your load to your car hire branch and they will be able to advise you.

The 22 m3 model with rear hatch lift is the ideal moving van. It comes equipped with an electrically operated lift at the back which is activated by a simple remote control to help load and move your furniture, electrical household goods and heavy loads. All you need to drive it is a simple light vehicle (LV) licence.

To make your removal easier, we recommend our "Removal kit" (Trolley, Crate, Straps and Covers) and Removal boxes. Remember to book it at the same time as your truck.

Booking online

No problem ! Make the reservation creating the account with the driver's informations (not yours) and then, you pay the rental online with your own credit card.

The day of departure, the driver will have to show his own credit card for the deposit (not charged).

Yes, excepted American Express, Maestro and Electron cards.

Click on Get Password
Fill in your email and validate. You'll receive immediately an email to reset your password.

Véhicule Idéal rental subscription

This is the rental subscription offer by Europcar Atlantique.
You rent at least 25 days a year in our agencies?
Choose the formula that suits you best (25, 50 or 100 days) and benefit from a discount of -20, -25 or -30% all year round and on the entire Europcar Atlantique vehicles range. Your discount also applies to options, insurance and accessories.
With Véhicule Idéal, you also benefit from many exclusive advantages such as priority agency service, free second driver, etc.
Registration is done online or at an agency.
In both cases, bring your driver's license and a proof of ID.
As soon as registration is finalized, you can reserve your first vehicle at the Véhicule Idéal rate.
Nothing. With Véhicule Idéal, no membership fees or security deposit on registration.
Only drivers listed on the contract are authorized to drive the vehicles.
Véhicule Idéal allows you to register a second driver for free on your subscription. Don't forget to send us his driver's license.
Although we always guarantee you a vehicle in the agency, even at the last minute, we strongly advise you to anticipate your bookings as much as possible.
By booking early, you are sure to get the best price and availability especially on specific vehicles.
Your consumption statement is available online, in your customer space. It details all your billed rentals, the mileage travelled, the number of days rented and the remainder to be consumed before the end of your contract.
If at the end of the contract, you did not use all the day planned in your formula, each missing day will be re-invoiced to you 35€ including tax.
You continue to benefit from the preferential rate of your formula until the end of your commitment.
Of course ! If you rent more than expected, you can switch to a higher formula (the reverse is not allowed, however). You just have to contact your agency and sign an amendment and switch your subscription to the chosen formula.

Rental prices

The shortage of semiconductors is seriously disrupting the automotive industry. Added to this is the increase of raw materials and transport costs. Manufacturers announce for 2022 a global production cut of40%, significant delays in delivery, as well as significant increase in the price of vehicles, all brands combined.

In this difficult context, all car rental companies are affected, with the direct consequence of an increase in rental prices.

Faced with this situation, we are committed to controlling price changes as much as possible in order to preserve your confidence and your satisfaction. And, as we did during periods of confinement, we continue to do everything we can to guarantee the availability of our vehicles and the quality of our service.

Book online and anticipate as much as possible ! At Europcar Atlantique, the further in advance you book, the cheaper it is. Moreover, by going through our website, you are sure to benefit from our best prices.

And for the most faithfull, there is Véhicule Idéal ! The subscription offer made in Europcar Atlantique that makes you save from 20 to 30% on all your rentals, all year long. Your only commitment : rent at least 25 days within the next 12 months.
More informations about Véhicule Idéal

Indeed, prices like of our competitors have increased. But with your subscription, you are guaranteed to benefit from the best prices on the market at all times.

As in the airline or hotel industry, our public prices fluctuate dependind on the period or availability. It may be that in certain (rare) periods, the face public price is actually more economical.

Warning ! The prices offered to individuals on our website are valid if you book online and pay by credit card. Ankd the options (additionnal driver, insurance, delivery, recovery...) are calculated at the public rate, always more expensive than your negociated rate.

Cancellation and change

You can change or cancel your booking :
- Online (My bookings) until 24 hours in advance
- Or whenever you want in your departure agency

 

If you cancel less than 48 hours before departure, the amount of the rental will be fully refunded on the credit card used for the booking.

After that time, you will be charged of 50€ or 100€ (depending on the category of the vehicle).

The website recalculates the amount of your rental with the price of the day.
Then you'll have to pay the complement of the price online.
In case you payed too much, your agency will charge you back at the end of your rental.

At the departure

Yes, you can rent 24/24 in some agencies, paying an extra (depending of the hour you asked for). A Europcar agent will open the agency for you.
This service can be booked directly online.

Just show us the driving licence of the driver or drivers concerned and a credit card with your own name (excepted American Express, Electron and Maestro cards).
If you booked online, we already have all your personal informations. Your contract is ready and the formalities are reduced.

Yes. A deposit of 500€ will be asked you at the departure.
It is just a pre-payment authorisation. It will not be charged.
This deposit aims to cover any additional costs during the rental.

Check the condition of the vehicle inside and out. If you notice any anomalies not stated in the "Vehicle condition" data sheet, report them to your branch before you leave.
Check that the tank is full.

At the return

Take a detailed inventory with a Europcar agent. Sign and hand in the "Vehicle condition" data sheet.
Return the vehicle's keys and any accessories (child seat, GPS, removal trolley, etc.).
You have nothing to pay, excepted if there are any supplements not foreseen at the booking (fuel, additional kilometers…).

Two options :

1. You go to a gas station before returning the vehicle. Please remember to show us the receipt. 

2. We top up with the missing fuel and charge you the price displayed in Europcar agency + an extra of 19€ including VAT for the service.

In the cas of an electric car, we provide you the vehicle fully recharged. There is no need to refuel it on the way back.

Do not panic ! Contact your rental agency to agree on how you can collect it (passing in the agency, delivery, etc.). If we have identified that you are the owner of an object found in a vehicle, we will notify you by email or telephone.

For your comfort, our Europcar Nantes Railway Station and Nantes Airport agencies have digitized the management of lost objects with the PeeK'in application!
Many mobile apps allow you to find the most economical gas station closest to your area. We recommend, for example, the Fuel Flash application downloadable from the App Store or Google Play. Websites also allow you to compare the different petrol stations, such as the website https://www.prix-carburants.gouv.fr/.
Yes, but you need to inform your us at the booking. 
Please note ! It is always cheaper to return the vehicle at the same agency. Try to compare prices simulating an estimate online for a "One way" and a "Return journey”.

Yes, the service "return 24/24" is available in some agencies, paying an extra of 15€ VAT. In that case, you'll have to leave the keys in a secure box and a Europcar agent will come to take them out. Caution! You remain responsible for the vehicle until the opening of the agency.

This service can be booked online.

You will get your invoice by email if your rental has already been payed (refuelling, extra kilometers...). Just ask for it at your agency.
If not, you will receive it by mail under 72 hours with your credit card receipt.

During the rental

- Check tire pressure regularly. Our teams are commited to check the level of tire pressure before each rental;

- Adopt a smooth ride. Indeed, by driving smoothly and anticipating possible slowdowns, you can reduce your fuel consumption by up to 40%! So, we avoid over-revving and we don't forget to switch to a higher gear before 2000 rpm;

- Travel light. The heavier your vehicle, the more fuel it consumes;

- Limit air conditioning and heating. To be used only if necessary and preferably on short journeys.

You must inform your agency immediately. 
In the glove compartment of your vehicle, you will find a car accident report form. This must be completed and sent to your agency within 24 hours.

Contact our 24/24 assistance team. You'll find the telephone number on the keys of your rental car.

Your insurance will not cover you for driving in every country. Before hiring a vehicle, please refer to article 1 of the General Rental terms and conditions.

Insurances and excess

- compulsory Civil Liability cover for damage caused to third parties 
- damage (CDW) and theft (TW), which reduces your liability to the amount of the excess.

In case of damage, the following are not included: 

- use of vehicle by a person not designated in the contract 
- use of vehicle in a country not authorised by Europcar or the insurance company 
- glass breakage and tyres: puncture, broken windscreen, windows, driving mirror, front and rear headlights (unless this option is covered specifically) 
- misstatement
- misjudgement of vehicle's load capacity: impacts to upper body, rocker panel areas and underbody 
- fuel type error 
- use of trailer with an unauthorized gross vehicle weight 
- use for the transportation of paying passengers, auto races, transportation of hazardous materials or driving under the influence of alcohol, or of substances likely to impair the reflexes necessary for driving
- failure to submit the Car accident report form within 48 hours following the accident. 

In case of theft, the following are not covered: 

-Complaint deposition out of delay or non given.
-Europcar keys unreturned (excepted in case of burglary or aggression)

Yes, passengers are covered by Civil Liability even in the event of a responsible accident.
The excess depends of the vehicle hired. You can see the amount on the QUOTE page.

You have two options to reduce or cancel the excess :
- The Medium Pack « Reduced Excess» reduces significantly the excess (ex : 350 € instead of 1250 € for an economy car 3 doors). 
- The Total Pack « Zero Excess » (standard vehicles) or "Super-reduced Excess" (luxury cars) is only proposed if you are 26 years old at least.

These two options also include the insurance « Driver and People on board » and « Glass breakage and tyres ». You can take them at the booking (page QUOTE) or directly at the departure.

See the details of the excess