Atlantic Region version Française

FAQ Questions Fréquentes

Informations COVID-19 (update 03/5/21)

All our agencies are open at their usual hours : See hours of Europcar Atlantique agencies

To protect you and our employees, we have developed a "contactless" rental process and we disinfect vehicles before each rental.


Our number one priority is the protection of our employees and our customers. We have taken organizational measures in our agencies:

- Floor markings of the distance to be respected (minimum 1 meter from the desk).
- Hygiaphone in plexiglass in all the agencies.
- Facial masks must be worn at all times - in accordance with decree 2020-884 of 07/17/2020 - for the concern of collective protection.
- No physical contact, keys and documents are left on the desk (and not handed over from hand to hand).
- Provision of hydroalcoholic gel to customers.
- Cleaning of door handles, counter and electronic payment terminal (EPT) with a antibacterial wipe after each visit.
- Hand washing with soap and / or hydroalcoholic gel between each customer.

The traditional preparation of the vehicle is done by an employee equipped with gloves and a facial mask.

The disinfection of the vehicle is done once the vehicle is positioned in the parking ready for departure. All of the following items are systematically disinfected:

- The steering wheel,
- The handbrake,
- Commodos and adjustment levers (indicators, windscreen wipers...),
- The gear lever or the mode selector (automatic gearbox),
- The dashboard,
- The central console, the sun visor and the rear-view mirror,
- The glove box and storage spaces,
- Door handles (internal and external),
- The keys,
- Seat belts.

This service is usually reserved for businesses. In the current context, we have decided to extend this service to individuals

Learn more about home car delivery

We can offer you 2 economical solutions:

3 months car rental
You have a car (the same one) for 3 months.
Benefits :
- A fixed monthly price, all inclusive
- Your budget known in advance
- Commitment limited to 3 months

Discover the Monthly rental offer


Véhicule Idéal rental
You benefit from a 20% to 30% discount on our entire range of vehicles. To benefit from it, no membership fees; you just have to commit to renting a minimum of 25 days within 12 months of registering.
Benefits :
- Low prices all year
- You can change the car according to your needs or desires
- You pay for your vehicle when it is needed

Discover the Ideal Vehicle subscription offer

 

Since the 3/5/2021, there are no traffic restrictions in France. You can move freely in Metropolitan France.

There are restrictions at the borders of countries belonging to the EU (PCR test for instance)?

Finally, any entry or exit from French territory, to or from a country outside the EU is nos recommended unless there is a compelling reason.

We recommand you to regularly check the Official Coronavirus website (updated daily by government authorities). The FAQ allows you to quickly find the answer you are looking for.

Difficult to find something as the information is dense, the regulations evolve. Not to mention the false information that proliferate.

We recommend you to check regularly the official Coronavirus website (updated daily by government authorities). The Frequently Asked Questions allows you to quickly find the answer you are looking for.

You can change or cancel your booking :
- Online (My bookings) until 24 hours in advance
- Or whenever you want in your departure agency

If you cancel less than 48 hours before departure, the amount of the rental will be fully refunded on the credit card used for the booking.

After that time, you will be charged of 50€ or 100€ (depending on the category of the vehicle).

 

Range of vehicles

We have a large range of vehicles : From small 3-doors models to 9-seater minivan, as well as a Prestige range and License-free Cars.

As an optional extra, we offer the following equipment for hire:
- Booster seats and child seats, all officially approved and certified
- Portable sat navs, with touch screen and voice instructions
- Speed regulator
- Snow chains and specific tires
See all the tourism range of cars

We have a large range of Utility vehicles: Moving vans, 2-seater Company Cars, Dumper trucks, Fridge vans, Double-Cabs. With hatchback, tow gear or roof rack …
See utility range

3 options:
- Refer to the detailed description of each utility vehicle (volume, size, etc.)
- Calculate your load online using the utility volume simulator.
- Describe your load to your car hire branch and they will be able to advise you.

The 22 m3 model with rear hatch lift is the ideal moving van. It comes equipped with an electrically operated lift at the back which is activated by a simple remote control to help load and move your furniture, electrical household goods and heavy loads. All you need to drive it is a simple light vehicle (LV) licence.

To make your removal easier, we recommend our "Removal kit" (Trolley, Crate, Straps and Covers) and Removal boxes. Remember to book it at the same time as your truck.
An electric car is powered by a specific engine with an electric battery. An hybrid car is powered by two engines : an electric one and a combustion engine.

You can drive up to 395 kms. The battery capacity can fluctuate depending on various factors : use of air conditioning or heating system, speed, topography...

The electric car can be recharged with the provided charging cable. You can recharge it at a public charging station or directly at home !

At the beginning of your rental, the vehicle is fully charged. You don't have to recharge it before return.

Rental conditions

You must have held a driving licence for more than one year. For our high-end vehicles, a 3-or-7-years driving license id required.

You followed the acompanied driving training ? You can rent a vanan economic car or a compact car as soon as you get your driving license. In this case, you have to book directly in your Europcar branch and show your certificate of acompanied driving.

You must be at least 18 years old.  
If you are under 25, you'll need to take out a "Young driver" insurance. 

No. All you need is a simple B category driving licence to drive all our vans and trucks.
Yes, you just need to take out the "additionnal driver" or "multi-drivers" insurance.
Just think to show all driving licenses the day of departure.

Booking online

No problem ! Make the reservation creating the account with the driver's informations (not yours) and then, you pay the rental online with your own credit card.

The day of departure, the driver will have to show his own credit card for the deposit (not charged).

Yes, excepted American Express, Maestro and Electron cards.

Clic on Get Password
Fill in your email and validate. You'll receive immediately an email to reset your password.

Cancellation and change

You can change or cancel your booking :
- Online (My bookings) until 24 hours in advance
- Or whenever you want in your departure agency

If you cancel less than 48 hours before departure, the amount of the rental will be fully refunded on the credit card used for the booking.

After that time, you will be charged of 50€ or 100€ (depending on the category of the vehicle).

The website recalculates the amount of your rental with the price of the day.
Then you'll have to pay the complement of the price online.
In case you payed too much, your agency will charge you back at the end of your rental.

At the departure

Yes, you can rent 24/24 in some agencies, paying an extra of 25€ or 90€ VAT (depending of the hour you asked for). A Europcar agent will open the agency for you.
This service can be booked directly online.

Just show us the driving licence of the driver or drivers concerned and a credit card with your own name (excepted American Express, Electron and Maestro cards).
If you booked online, we already have all your personal informations. Your contract is ready and the formalities are reduced.

Yes. A deposit will be asked you at the departure.
It is just a pre-payment authorisation.It will not be charged.
This deposit aims to cover any additional costs during the rental. Its amount is 300€ for a car rental, and 800€ for a truck rental.

Check the condition of the vehicle inside and out. If you notice any anomalies not stated in the "Vehicle condition" data sheet, report them to your branch before you leave.
Check that the tank is full.

At the return

Take a detailed inventory with a Europcar agent. Sign and hand in the "Vehicle condition" data sheet.
Return the vehicle's keys and any accessories (child seat, GPS, removal trolley, etc.).
You have nothing to pay, excepted if there are any supplements not foreseen at the booking (fuel, additional kilometers…).

Two options :

1. You go to a gas station before returning the vehicle. Please remember to show us the receipt. 

2. We top up with the missing fuel and charge you the price displayed in Europcar agency + an extra of 19€ for the service.

Yes, but you need to inform your us at the booking. 
Please note ! It is always cheaper to return the vehicle at the same agency. Try to compare prices simulating an estimate online for a "One way" and a "Return journey”.

Yes, the service "return 24/24" is available in some agencies, paying an extra of 15€ VAT. In that case, you'll have to leave the keys in a secure box and a Europcar agent will come to take them out.
This service can be booked online.

You will get your invoice by email if your rental has already been payed (refuelling, extra kilometers...). Just ask for it at your agency.
If not, you will receive it by mail under 72 hours with your credit card receipt.

During the rental

You must inform your agency immediately. 
In the glove compartment of your vehicle, you will find a car accident report form. This must be completed and sent to your agency within 24 hours.

Contact our 24/24 assistance team. You'll find the telephone number on the keys of your rental car.

Your insurance will not cover you for driving in every country. Before hiring a vehicle, please refer to article 1 of the General Rental terms and conditions.

Insurances and excess

- compulsory Civil Liability cover for damage caused to third parties 
- damage (CDW) and theft (TW), which reduces your liability to the amount of the excess.

In case of damage, the following are not included: 

- use of vehicle by a person not designated in the contract 
- use of vehicle in a country not authorised by Europcar or the insurance company 
- glass breakage and tyres: puncture, broken windscreen, windows, driving mirror, front and rear headlights (unless this option is covered specifically) 
- misstatement
- misjudgement of vehicle's load capacity: impacts to upper body, rocker panel areas and underbody 
- fuel type error 
- use of trailer with an unauthorized gross vehicle weight 
- use for the transportation of paying passengers, auto races, transportation of hazardous materials or driving under the influence of alcohol, or of substances likely to impair the reflexes necessary for driving
- failure to submit the Car accident report form within 48 hours following the accident. 

In case of theft, the following are not covered: 

-Complaint deposition out of delay or non given.
-Europcar keys unreturned (excepted in case of burglary or aggression)

Yes, passengers are covered by Civil Liability even in the event of a responsible accident.
The excess depends of the vehicle hired. You can see the amount on the QUOTE page.

You have two options to reduce or cancel the excess :
- The Medium Pack « Reduced Excess» reduces significantly the excess (ex : 350 € instead of 1100 € for an economy car 3 doors). 
- The Total Pack « Zero Excess » (standard vehicles) or "Super-reduced Excess" (luxury cars) is only proposed if you are 26 years old at least.

These two options also include the insurance « Driver and People on board » and « Glass breakage and tyres ». You can take them at the booking (page QUOTE) or directly at the departure.

See the details of the excess

Rental prices

Thanks to the engagement Vehicule Ideal, you get special rates (-20% up to -30%) all year long on all the range of Europcar Atlantique's vehicles. This offer is available from 25 rental days a year.

See the website Vehicule Ideal

Actually, the minimum amount invoiced is for one day.
Nevertheless, there is a specific 4-hours rate for all our moving vans, insurances and 50 kms included. Those prices are available during the week (from monday 8am to friday 12am).
See all moving good deals

In Nantes, you can also rent a car for 5€ an hour with our car-sharing partner marguerite

 

Move

Any doubt about the choice of your moving van? Simulate your loading online with our online volume calculator. It's easy and fun!
Make the cardboard boxes piece by piece
Write on each box its destination room and a brief description of its contents. You will save precious time when unpacking.

Fill the cardboard boxes evenly and compactly

Do not put all heavy objects in one cardboard box. Distribute them evenly!
Also remember not to leave a vacuum in your boxes. This could cause imbalance, crushing or even a fall in the van.

Pack your most fragile items carefully before putting them in cardboard box. Dishes, trinkets etc ... must never be in direct contact in the cardboard boxes. Think of the packaging kit (cardboard boxes + bubble wrap) to book in the OPTIONS step at the same time as your moving van!

Affix the FRAGILE label on the cardboard boxes to be handled with care.
Tape and reinforce your cardboard boxes with suitable adhesive tape.

Load the larger items first and strap them to the walls. The bed (disassembled!) At the bottom of the van to not encroach on the loading space (mattress then bed base). Then put the furniture, sofas, and large appliances up.
Think of the hatchback that will allow you to effortlessly load your heaviest items.

Then put the heavier cardboard boxes on the ground and use the height for the lighter ones. However, be careful not to pile fragile cardboard boxes.

Do not overload the van! Respect the maximum payload displayed on the windscreen.